Evolution of Speech Technology
We already know that technology is evolving at an amazing pace, and that it is far ahead of what we could have foreseen. What will happen in the next five years, especially with Speech Technology? We...
View ArticleAdvances in Emotion-Detection and Speaker Independent Recognition
We see it in the movies all the time â someone places a call and a computer somewhere breaks down their voice into various bits of data. Technically speaking though, how advanced are we today with...
View ArticleSpeech Technology - Some Misconceptions
Speech analytics and voice biometrics are an exciting technology that will revolutionize the contact center industry. There are, however, many misconceptions about what exactly it will do. We asked...
View ArticleSpeech Technology Applications
What are the most common applications for speech technology? As the technology gets more widespread, it is surely taking over some facets of the contact center industry. We asked professionals to find...
View ArticleSpeech Technology Deployment Errors
In the high stress, high traffic world of contact center management we sometimes make mistakes in our rush to get things done, including technology deployment. What are some of the biggest mistakes...
View ArticleEliminating Agents Through Speech Technology
Do you feel that speech technology will eventually replace the contact centre agent? As technology improves and artificial intelligence becomes a certainty â we may be faced with this reality. We...
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